Privacy Policy and Terms of Use
Effective Date: July 2024
Summit Consortium ABN 39 608 558 201 trading as The Banyans Health and Wellness is a member of Sana Health Group which provides medical and rehabilitation services. This Privacy Policy applies to all members of Sana Health Group including General Mental Health Holdings Pty Ltd ACN 648 822 548 trading as Sana Health Group and its wholly owned subsidiaries Summit Consortium Pty Ltd ACN 608 558 201 trading as The Banyans Health and Wellness and other business and trading names, Palladium Healthcare Pty Ltd ACN 663 328 952 trading as Palladium Private; and Byron Private Pty Ltd ACN 601 123 693 trading as Byron Private and other business and trading names. Any reference in this Privacy Policy to “we” or “The Banyans” means and includes Sana Health Group and its related and associated members.
We take our obligations under the Privacy Act 1988 (Commonwealth) to protect your personal information very seriously and will only collect, hold, use and disclose your personal information in order to provide, improve and personalise our services for you and to operate our business effectively.
This privacy notice applies to information collected by our website: https://thebanyans.com.au, except where stated otherwise.
It explains:
• The information we collect from you;
• With whom this information is shared;
• How it can be corrected;
• How it is secured;
• How policy changes will be communicated; and
• How to address concerns about the use we make of personal data.
Information we collect
• Your Name;
• Your Email address;
• Your Telephone number;
• The State or Region in which you live; and
• Other information necessary to provide services to you
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the online webform, email or other direct contact with you or which is provided on your behalf. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, unless it is necessary to fulfill your request to us to provide services to you or is otherwise in accordance with this Privacy Policy.
There are other circumstances where we may be permitted or required by law to use or disclose your personal information. For example, we may disclose your personal information to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, or debt collection agents.
Unless you ask us not to, we may contact you via email in the future to provide educational emails, updates to our programs, or amendments to this policy.
Teaching And Research
We may use de-identified information, sourced from your personal details, for enhancing internal educational activities and to oversee, refine, and improve our services.
Your personal data may also be used to supply third-party entities, including academic institutions and governmental bodies, with a collective, de-identified health dataset regarding patient records. These third-party entities may use the de-identified datasets for their operational needs. If you do not wish for your personal details to be incorporated into a de-identified dataset, please let us know in writing that you wish to opt out. Opting out will not affect your ability to access our services.
Direct Marketing
We may use the personal information we collect from you for direct marketing purposes.
Your personal information may also be used to supply third- party entities de-identified data to provide marketing services on our behalf.
If you do not wish for your personal information to be used for direct marketing, or to be provided to third parties for marketing purposes, please let us know in writing that you wish to opt out. Opting out will not affect your ability to access our services.
Your Access to and Control Over Information
You may opt out of any future contact from us at any time. You can request us to do the following at any time by contacting us via the email address or phone number provided on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data
Registration
In order to make an enquiry to The Banyans, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself.
Sharing
We share anonymous aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We may partner with other parties to provide specific services to you. When you request these services, we will share information that is necessary for the other party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Security
We take precautions to protect your information. When you submit information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.
Cookies
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Some of our business partners may use cookies on our site (e.g. advertisers). However, we have no access to or control over these cookies.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Notification of Changes
We reserve the right to amend changes to our privacy policy without direct notice to you. Changes will be reflected on this webpage.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1300 830 275 or via email at [email protected].